Zomato launched the AI Tool: Zomato on Monday (February 17) launched an artificial intelligence (AI)- backed customer support platform ‘Nugget’ Food and grocery delivery platform Zomato has launched an AI-equipped customer support platform Nugget. This was announced by Zomato’s co-founder and CEO Deepinder Goyal on social media platform X on Monday.
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Zomato launched the AI Tool
Let us tell you that Nugget is a no-code, AI-equipped customer support solution, which enables businesses to automate customer service without the need for technical expertise. Let us tell you that today on Monday the shares of the company had risen by 2% to Rs 218.83.
Company CEO Goyal Said On Zomato launched AI Tool
Deepinder Goyal said about Nugget, “Nugt is an AI-equipped customer support platform. It’s customizable, low-cost, and works without the need for a developer team. Goyal also said, “If you are under contract with an old provider, we will provide Nugget for free for the remainder of your tenure.
”Zomato developed Nugget as an internal tool over three years ago, which is now handling over 15 million support interactions every month for brands like Zomato, Blinkit, and Hyperpure. This AI tool is capable of solving up to 80 percent of customer queries autonomously by learning and adapting in real-time.
The Company Name has Changed
Let us tell you that recently Zomato has changed its name to Eternal. According to the information given to the stock market, for, approval of the company’s shareholders, the Ministry of Corporate Affairs and other statutory authorities have to be taken.
However, the brand name of the company’s food delivery business and the name of the app will remain ‘Zomato’.According to the company, Eternal will currently include four core businesses – Zomato, Blinkit, District, and Hyperpure.
Zomato launched the AI Tool ‘Nugget’ Features
- Smart Image Classification – Solves problems faster by identifying the right product.
- Automated quality audits – Monitors conversation quality without human
- intervention. Intelligent Conversations – Connects SOPs and data to provide accurate responses to customers.
- Voice AI Agents – Low-cost AI agents that speak and act like humans.
- AI-powered analytics – helps in making better decisions by extracting important insights from customer data.
- Faster and Smarter Support – 20% less problem resolution and 25% more agent co-pilot compliance.
Zomato’s Q3FY25 Results
For the October-December quarter, the company’s consolidated net profit slumped 57 percent on-year to Rs 59 crore as against Rs 138 crore during the same period of the previous fiscal year. In the previous September quarter, the company’s net profit was recorded at Rs 176 crore.
The steep decline in profit is on the back of increased expenses incurred on the expansion of the company’s Quick Commerce (QC) platform- Blinkit.
Revenue, however, increased 64.9 percent on-year to Rs 5,405 crore in the December quarter, suggesting strong demand. In the corresponding period of the previous fiscal year, the company’s revenue from operation was reported at Rs 3,288 crore.
Jay Chavda He is the Founder and Writer of businesspulsecare.com. He is an I.T Engineer, Freelancer, Businessman. He posts Business, Stock/Share Market, Finance Related News and updates on the website. 🔗